FREQUENTLY ASKED QUESTIONS


Effective 3/23/2020: Due to California’s current COVID-19 restrictions, our ship times will be slightly delayed.

Customers will receive a shipping confirmation along with tracking once their order is shipped.

If you have a question about a current order, please e-mail revitalimports@gmail.com, we are still here for you.

Placing an order with 

Revital Exotic Exotic Jewelry & Apparel

How can I reach someone regarding my order?

Please e-mail revitalimports@gmail.com regarding your online order. Please provide either your order number or the e-mail address used to place the order ready. You may also reach our order department by phone by calling 312.479.5558. We are available 9am - 5pm (PST) M-F excluding major US holidays.

What payment methods do you accept?

We accept all major credit cards, PayPal, Google Pay, and Revital Gift Cards. 

Will I be charged sales tax?

Revital Imports is based in Dana Point, California. All shipments with a California address will be charged a sales tax onto your total order.

 

Shipping Information

How long until I receive my order?

We strive to ship your orders out within 24 hours of purchase. But please allow 2-3 business days in some cases including during holiday season, promotions, or sales. Once your order has shipped, you will receive a shipping notification via email with a link to track your order. Also, be sure select a delivery method that will allow your item to be delivered in a fast and timely manner. 

 

Do you ship internationally?

Yes! We ship worldwide.

 

What are my shipping options?

We offer shipments through UPS or United States Postal Service(USPS). You may select your shipping method at time of check out. We ship Worldwide. Please use our shipping calculator at checkout to see your shipping rate. We've made shipping affordable to our customers across the globe by calculating flat rate shipping prices for domestic and international customers. Enter your shipping info during checkout to see the options for shipping in your area. All items are shipped from our Dana Point, California.

 

Returns & Exchanges

What is your return policy?

Applies to non-sale items only: If you are not completely in love with your new jewelry, you can return the unworn piece back to us in it's original packaging for a full refund within 14 days from order placement. We provide easy, hassle free returns through our return center. 
Once we receive the piece back at our studio, we will issue your refund in the original amount paid (excluding any shipping charges) back to your original method of payment.For further information, please contact revitalimports@gmail.com.

***Please note that all items listed at a reduced price within our Sale Collection are final sale.

Revital Eyes Custom Malas Policy:   All custom malas are custom made to order.  Prepayment is required before mala can be made.  This is done so that we may source the gemstones and other pieces required for your unique piece of jewelry.   No Refunds are offered on custom made jewelry.   

If you are not completely in love with your custom jewelry, you can send the unworn piece back to us in it's original packaging within 14 days. We will make the changes for you, and send it back to you right away.   We want you to love the jewelry you wear!

 

REVITALIMPORTS.COM  Promotions, Gift Cards and Coupon Codes

How do Revital Coupon Codes Work?

Any Revital promotional coupon is only valid on revitalimports.com during the duration listed on the offer. Revital Coupons cannot be combined or applied to past orders previous to the offer dates listed. Coupons do not cover any applicable shipping or state tax charges. If you have questions about a specific coupon code you've received, please reach out to us at revitalimports@gmail.com.

 

Why is my coupon code not working?

The most common reasons are that the promotional period has ended or the item you are trying to apply to coupon to has gone out of stock. Please note that all of our codes are built under PST time zone and they begin/expire under that zone. If you ever have any questions about your coupon code, please reach out to revitalimports@gmail.com and we can assist.

 

How do Revital Gift Cards Work?

An Revital Gift Card makes the perfect gift- it always fits! All gift cards are E-Gift Cards and can only be used on revitalimports.com (no cash value). Revital Gift Cards can be purchased on our website HERE in various denominations. If the denomination you’d like to purchase is not listed, please e-mail  revitalimports@gmail.com and they can make one specifically for you (note: this option is not immediate and may take up to 3 business days to complete). Once purchased, your gift card will be sent to the e-mail you list on your order. You can have it sent directly to the recipient, or sent to your own e-mail to forward or print. Gift Cards are typically sent within minutes of completing checkout.

To use an Revital Gift Card, simply input the Gift Card code into the “gift card” field during checkout. Different from our coupon codes, our Gift Cards may be used in conjunction with a coupon code and also used to cover shipping or applicable taxes.

Gift Cards are non-refundable. 

 

Material, Plating, and How to Care for your New Jewelry

What is your jewelry made of?

Revital Imports is Fashion and Fine Jewelry made of gold, rose gold, silver, sterling silver, and rhodium plated metals including brass, zinc, steel and more.

Our .925 Sterling silver collections are made with the highest quality sterling silver available.

All of our jewelry is Nickel Free & Lead Free.

Our earring posts are made with either Sterling Silver or Surgical Steel for sensitive ears.

 

How do I care for my new jewelry?

Avoid contact with water, sweat, lotions & perfumes as these can tarnish the jewelry. When you are not wearing, store in a jewelry case or soft cloth pouch to prevent damage.   

Use a silver polishing cloth to keep silver jewelry nice and shiney.

 

Is your jewelry Nickel Free?

Yes! All of our jewelry is nickel and lead free.