FREQUENTLY ASKED QUESTIONS
Our Response To COVID-19
Our hearts go out to all of our customers in these uncertain times. We want to assure you that we are taking all the necessary precautions to keep our staff and customers safe from COVID-19. Our staff and warehouse teams are wearing face masks, social distancing, and sanitizing our work space and commonly used areas twice a day.
Thank you to all of our amazing customers who have continued to support us during this time! We’re walking through this unexpected time alongside you, and we will get through this together! We’re blessed to still be open and shipping out orders! Orders placed will continue to go out the same or next business day.
If you have any additional questions or concerns, please reach out to our Customer Service and they will be happy to assist you!
Effective 3/23/2020: Due to California’s current COVID-19 restrictions, our ship times will be slightly delayed.
Customers will receive a shipping confirmation along with tracking once their order is shipped.
If you have a question about a current order, please e-mail firstname.lastname@example.org, we are still here for you.
Material, Plating, and How to Care for your Sparkling New Jewelry
What is your jewelry made of?
Revital Imports is Fashion and Fine Jewelry made of gold, rose gold, silver, sterling silver, and rhodium plated metals including brass, zinc, steel and more.
Our .925 Sterling silver collections are made with the highest quality sterling silver available.
All of our jewelry is Nickel Free & Lead Free.
Our earring posts are made with either Sterling Silver or Surgical Steel for sensitive ears.
How do I care for my new jewelry?
Avoid contact with water, sweat, lotions & perfumes as these can tarnish the jewelry. When you are not wearing, store in a jewelry case or soft cloth pouch to prevent damage. Jumping in a chlorinated pool is never a great idea with any jewelry as it can lead to tarnishing. Same goes for taking a dip in the ocean. Never good for the jewelry.
Use a silver polishing cloth to keep silver jewelry nice and shiney.
Is your jewelry Nickel Free?
Yes! All of our jewelry is nickel and lead free.
What size should I order?
We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general size guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at email@example.com and we will try to provide any information you need to make your decision!
I’m unsure about a size or I have a fit question. How do I find this information?
We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general size guide for general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at firstname.lastname@example.org and we’ll help you out!
Placing an order with
Revital Exotic Exotic Jewelry & Apparel
How can I reach someone regarding my order?
Please e-mail email@example.com regarding your online order. Please provide either your order number or the e-mail address used to place the order ready. You may also reach our order department by phone by calling 949.436.8066. We are available 10am - 5pm (PST) M-F excluding major US holidays.
What payment methods do you accept?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal and Google Pay. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.
Will I be charged sales tax?
Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
Revital Imports is based in Dana Point, California. All shipments with a California address will be charged a sales tax onto your total order.
How long until I receive my order?
We strive to ship your orders out within 24 hours of purchase. But please allow 2-3 business days in some cases including during holiday season, promotions, or sales. Once your order has shipped, you will receive a shipping notification via email with a link to track your order. Also, be sure select a delivery method that will allow your item to be delivered in a fast and timely manner.
Do you ship internationally?
Yes! We ship worldwide. International shipping fees are applied.
What are my shipping options?
We offer shipments through UPS or United States Postal Service(USPS). You may select your shipping method at time of check out. We ship Worldwide. Please use our shipping calculator at checkout to see your shipping rate. We've made shipping affordable to our customers across the globe by calculating flat rate shipping prices for domestic and international customers. Enter your shipping info during checkout to see the options for shipping in your area. All items are shipped from our Dana Point, California.
REVITALIMPORTS.COM Promotions, Gift Cards and Coupon Codes
How do Revital Coupon Codes Work?
Any Revital promotional coupon is only valid on revitalimports.com during the duration listed on the offer. Revital Coupons cannot be combined or applied to past orders previous to the offer dates listed. Coupons do not cover any applicable shipping or state tax charges. If you have questions about a specific coupon code you've received, please reach out to us at firstname.lastname@example.org.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
Can I use promo codes with the purchase of already discounted items or sale items?
Promo codes and offers cannot be combined with already discounted items or sale items.
Can I use promo codes and/or discounts with gift card purchases?
Discounts and promo codes cannot be used for the purchase of a gift card.
Was I charged twice?
We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!
I get an error message when I enter my shipping and billing addresses. What’s going on?
Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won't go through. What should I do?
You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!
If you continue to receive error messages, please contact us by phone at (949) 436.8066 Monday - Friday 10:00pm – 5pm PST or send an email to email@example.com.
I need to change something on my order. How can I do that?
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The Revital Imports Team is always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.
Where is my order confirmation?
Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list.
Why is my coupon code not working?
The most common reasons are that the promotional period has ended or the item you are trying to apply to coupon to has gone out of stock. Please note that all of our codes are built under PST time zone and they begin/expire under that zone. If you ever have any questions about your coupon code, please reach out to email@example.com and we can assist.
How do Revital Gift Cards Work?
An Revital Gift Card makes the perfect gift- it always fits! All gift cards are E-Gift Cards and can only be used on revitalimports.com (no cash value). Revital Gift Cards can be purchased on our website HERE in various denominations. If the denomination you’d like to purchase is not listed, please e-mail firstname.lastname@example.org and they can make one specifically for you (note: this option is not immediate and may take up to 3 business days to complete). Once purchased, your gift card will be sent to the e-mail you list on your order. You can have it sent directly to the recipient, or sent to your own e-mail to forward or print. Gift Cards are typically sent within minutes of completing checkout.
To use an Revital Gift Card, simply input the Gift Card code into the “gift card” field during checkout. Different from our coupon codes, our Gift Cards may be used in conjunction with a coupon code and also used to cover shipping or applicable taxes.
Gift Cards are non-refundable.
Can I place my order over the phone?
You've got our digits, and we would love to help you order over the phone!
You can reach Revital Imports at (949) 436.8066 Monday through Friday from 10:00am to 5pm PST
To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don't want there to be a delay before your new closet candy is ordered!
To check your order status, log in to your account and navigate to your order history. Don't worry, you can still check your order status online if you order over the phone or do not have an account. To must have your order number and billing zip code to check your order status if you do not have an account.
Please note that we are unable to take PayPal orders over the phone.
When will my order ship?
Please see our shipping info section for more details.
How long does it take to process my return?
Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!
View our full Return Policy.
I returned an item and have not received my gift card code yet! What do I do?
If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at email@example.com or call us Monday-Friday 10:00AM-5PM PST. Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “Revital Exotic Jewelry & Apparel” is added to your address book to avoid this happening! Also, note that the email sent out by the Returns Department with your gift card code is sent to the email that was used when ordering.
I’m in love with something that’s out of stock in my size! What can I do?
There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! We may be able to get them back!
To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email in the field and click "Notify Me"!
Do you have gift cards?
We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!
How will my eGift Card be sent to the recipient?
All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.
Does my gift card code or store credit expire?
Gift card codes and store credit codes will expire five years from the date issued.
Do you have any store locations?
Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!) We’re an online boutique, which means you can shop with us 24/7! Go ahead, get your shop on!
We also have a store in Dana Point. Come visit us soon!
Revital Exotic Jewelry & Apparel
24981 Dana Point Harbor Dr. Ste. E110
Dana Point, CA 92629
Mon - Sun: 10am - 5pm PST
If there is one thing we love, it's our customers! We want to ensure that you always have all of the information you need to make informed decisions before you submit your order. Without further ado, we present you with Prop 65!
California's Proposition 65 allows for all consumers who reside in the state of California to be provided with warnings for products that contain any chemicals that, when exposed to people above a certain level, are known to cause cancer and birth defects or any other reproductive harm.
WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
In posting this warning, our goal is to inform you that one or more of the chemicals listed in Prop 65 may be present in our products. This does not necessarily mean you are at risk, but as part of our commitment to customer service, we want to keep you in the loop. Click here for more information.